When you've got one chance to create an impression, associate your name with ours because SEIKO means:

  • Quality
  • International Brand Name
  • High-Perceived Value
A watch is the most popular and constant reminder an organization can give to recognize its members, customers, or employees. It recognizes an achievement earned or merited. It can help to provide an additional incentive to go that extra mile and be part of the team. Year after year, SEIKO has supplied the continuity of styles and price points you need to make your incentive and awards program a success for everyone. Our premium and incentives program experts will work with you to ensure that the right watch or clock is selected, both to reflect the image you want as well as to meet your budgetary requirements. Just as we can personalize any timepiece, we can customize a program expressly for you.
Dial Imprint - Single Stamping
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Dial Imprint - Triple Stamping
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Embossed
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Engraving
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Clocks Customization
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FREQUENTLY ASKED QUESTIONS:

In order to serve you better, we have assembled on this page the most common questions and answers we are asked by customers like yourself. If you still have questions, you are welcome to contact our Customer Service Dept. and we will be very happy to assist you.

What product is recommended for customization?
We have defined a core assortment of focused favorites for the corporate sector that offers: continuity (longevity), availability, increased stock levels, shorter lead times to source additional quantities, and ease of options available for customization.

What is the price structure for your products?
Only authorized Jewellers or Distributors are eligible to receive a quote. Please contact us at Contactus@odysseytimeinc.com for more information.

What customization processes are available?
We have a variety of customization processes that you can choose from including Embossed Medallion dials, Dial Imprinting, Triple Stamping, and Engraving.

How long will productions on a die take?
Production times will depend on the process, which you choose and whether it is a first time run or a repeat. The following list is an example of the processes that are available and the approximate length of time for a 1st time run and a repeat run.

Process   1st Time Run   Repeat Run


Is it possible to get it faster than the standard production times?
It may be possible to put a rush on the job for an additional fee. Contact your representative for specific details.

What is the "lead" time for a large quantity of product?
Extremely large orders outside of the P&I core may require a 3-4 month lead in order to source product. Check with your representative on the stock level of a specific item.

Do you require us to send you a PO?
Yes, because a PO clearly states what you require, it includes correct spelling of engraving, and prevents any misunderstandings.

Why am I charged a handling fee and how much is it?
The $10 handling charge is applied per order not per watch and covers the fixed costs associated with customization such a disassembling, reassembling and couriers.

Is it possible to make changes to an existing die such as rearranging the logo or taking out a symbol, which was in the 1st run?
No, you cannot make selective changes to the die. If you need to make changes you will be required to make a new die.

Can I change the color on a die I had previously used?
You can only change the overall color on single color die, you cannot make selective changes.

Do I need to have different dies when I am using the same logo for men's and ladies watches?
We strongly recommend that you use different dies, as we are not able to scale the size of a die either up or down. Since men's watches are generally larger than ladies watches, the scale of the logo would not be accurate.

Is there a minimum order?
There are no minimums. However, some processes are not recommended for smaller orders as fixed order costs are high.